Client Satisfaction Survey

1 - Strongly Disagree | 2 - Disagree | 3 - Don’t Know | 4 - Agree | 5 - Strongly Agree

Company:*

Gender:*

Age:*

Employee or Family Member:*

1) I am satisfied with the overall service I received from my psychologist:

2) I am satisfied with the overall quality of the counselling I received from my psychologist:

3) I feel counselling has helped me to address/resolve my problems(s):

4) When I made my appointment I was seen promptly:

5) I feel I had sufficient access to my psychologist when I needed him/her:

6) I feel my psychologist understood my problem(s) well:

7) I feel I was treated courteously and efficiently by my psychologist:

8) I feel my psychologist treated my case confidentially and ethically:

9) I feel my psychologist adopted an independent approach in helping me:

10) I would feel comfortable in seeking assistance from my psychologist again:

11) I feel the Employee Assistance Program is a positive employee benefit:

12) I believe that access to the Employee Assistance Program has had a beneficial effect on my attendance at work:

13) I believe that access to the Employee Assistance Program has had a beneficial effect on my productivity at work:

14) I believe that access to the Employee Assistance Program has had a beneficial effect on my job satisfaction:

15) I would recommend the Employee Assistance Program to my colleagues:

16) I would recommend the Employee Assistance Program to my family members:

17) I would use the Employee Assistance Program again if the need arose:

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